Shipping & Tracking
COVID-19 Update:
Delivery time during a pandemic may vary, please allow 1-5 additional days for both dispatching and shipping. Your understanding and support are greatly appreciated.
Shipping Time - USA
| SHIPPING METHOD | ESTIMATED DELIVERY TIME | PRICE |
|---|---|---|
| STANDARD SHIPPING | 12-16 business days | FREE |
| FIRST CLASS SHIPPING | 7-12 business days | $11.99 USD |
| FIRST CLASS ORDERS OVER $120 | 7-12 business days | FREE |
| EXPRESS* | 4-6 business days | $19.99 USD |
Shipping Time - International
| SHIPPING METHOD | ESTIMATED DELIVERY TIME | PRICE |
|---|---|---|
| STANDARD SHIPPING | 18-22 business days | FREE |
| PRIORITY SHIPPING | 14-17 business days | $9.99 USD |
| PRIORITY SHIPPING ORDERS OVER $120 | 14-17 business days | FREE |
| FIRST CLASS SHIPPING | 8-12 business days | $19.99 USD |
| FIRST CLASS ORDERS OVER $150 | 8-12 business days | FREE |
| EXPRESS | 5-8 business days | $30.99 USD |
*Orders shipped to PO boxes, APO/FPO, and US territories cannot be expedited.
*Last updated on May 30th, 2020
Shipping Locations
North America
United States / Canada / Mexico
Europe
Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine / United Kingdom
Asia Pacific
Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam
Rest of The World
All other countries
Notes
1) Preparation for delivery usually takes 24-96 hours(not included in the delivery time).
2) The delivery time can be longer than expected during holidays/weekends.
4) If Standard Shipping is selected, your order may ship via a variety of carriers. Some FedEx orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link.
Shipping Address/Delivery
1) We are not able to change the shipping address after an order's sent out via regular shipping, so please make sure you put in the correct/latest shipping address while making an order.
2) We are not able to cancel an order if it's shipped already, please contact our customer service when such things occur.
3) Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):
*Incorrect address.
*Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
*Awaiting collection as requested by the recipient, but the recipient didn't show up.
*The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.
The customer is responsible for the shipping fee (15% of the parcel's value) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery.
5) For any problems regarding to customs, please check out the FAQs page.